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Get Help

Find answers to common questions and learn how to use the platform effectively.

Getting Started

Learn how to set up your account and navigate AEC Assistant quickly.

User Management

Manage your profile details, permissions, and workspace access settings.

Customization

Adjust preferences, notifications, and display options for your workflow.

Integrations

Connect third-party services and tools to extend your assistant capabilities.

Troubleshooting

Find solutions for common issues and resolve platform errors fast.

Billing & Subscription

Understand plans, invoices, renewals, and billing management options.

Security & Privacy

Review account security practices and how your data is protected.

Reports & Analytics

Track usage trends and performance insights across your workspace.

Frequently Asked Questions

Find answers to common questions about settings, account access, and troubleshooting.

Control

User Management Queries

How do I update my account profile?

Go to Settings > Profile, edit your details, and changes save automatically.

How can I change my profession or jurisdiction?

Open the Profile section and use the dropdown controls in the Account card.

Can I add team members to my workspace?

Yes. If you are on a Team plan, open Team settings and send member invitations.

How do I reset my password?

Use the Forgot Password option on the login page or contact support for help.

Platform

System Related Queries

Where do I manage subscription and invoices?

Go to Settings > Billing to view your plan, invoices, and customer portal options.

How do I contact support?

Use the Create a Ticket button on this page or the contact option in your profile.

Can I change language or interface preferences?

Language can be selected from the top bar menu, while account preferences are in Settings.

Why am I not seeing expected account changes?

Refresh the page after saving and verify the active account in the profile menu.